Basic Bae High- Low Turtleneck Long Sleeve Top and Pants Sweater Set

Shipping Policy:

Business Hours:
Our team operates from 9:00 AM to 5:00 PM (CST), Monday through Friday. Please note that any orders placed during the weekend will be processed on the following business week.

Shipping Origins:
Your orders may be shipped from various locations, including directly from our trusted vendors or from our warehouse, which may be located locally or overseas.

TRENDSI Vendor Shipping Times:
- Products shipped within the USA: Typically arrive within 2-5 business days.
- Products shipped from overseas: Please allow 5-8 business days for delivery.
- Trendsi's standard shipping fee is $5.99, regardless of the free shipping policy.

Processing & Shipping Details:
Each of our products has specific processing times and shipping details, which you can find on the product's page. The shipping times mentioned apply to orders headed to the USA, Canada, and the United Kingdom.

Shipping to Other Countries:
Customers ordering from countries outside of the aforementioned regions should anticipate an additional 5-10 business days for shipping.

We work diligently to dispatch orders on time; however, if there's a delay and your order doesn't arrive as scheduled, we promise to issue you a refund, either partially or in full, while you keep the product(s).

Shipping Upgrades:
We offer shipping upgrades at checkout, which may vary by the product and destination country. In cases where the product or country isn't eligible for expedited shipping, we will issue a refund for the upgrade fee. Please remember that while we can expedite shipping times, processing times are fixed and cannot be rushed.

Tracking Your Order:
Once your order is on its way, we'll send you a tracking number. Should your order require separate deliveries, we'll provide the respective tracking numbers for each parcel.

Customer Support:
Should you have any questions regarding shipping, please reach out to us at support@dealsbypalms.com, or utilize our live chat service online. We're here to help ensure that your shopping experience is seamless from our door to yours.

Thank you for choosing to shop with us at Dealsbypalms.com. We're committed to providing you with timely and transparent shipping service.

Returns Policy

Our store offers a 30-day return window for most products, allowing you to initiate a return within 30 days of receiving your item. However, the possibility of a return depends on the individual vendor's policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Vendor-specific policies include:

1. Trendsi: Requires items for return to be in their original condition, with a 7-day period for initiating returns from the date of delivery and an additional 7-day window to return the items.
   • Orders not adhering to this may incur a 20% restocking fee or be outright rejected.
   • Shipping costs are non-refundable.
   • Customers cover the return shipping unless there's an error or the item is damaged.
   • Handling of returns can take 5 - 7 business days upon their arrival.
2. Bazaar's: Return policy allows you to send back an item within 15 days from the date you receive it. This can be done for any reason and is completely free of charge, as long as the item is in its original condition.

To start a return, you can contact us at support@dealsbypalms.com, alternatively, you can Chat with us online. Please note that returns must be sent to the address provided to you upon request.

If your return is accepted, we’ll send you a return shipping label if eligible, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For detailed information about our return policy, please visit our official Refund Policy page:

Refund Policy

Navigating size charts can be challenging, but it's crucial for finding the right fit. We're continuously striving to make our size chart user experience better. Our collection features apparel from a selection of distinguished vendors. While many include their own product measurements, we also offer typical size measurements (US SIZE) on certain product listings for reference. To ensure an accurate fit, we encourage you to measure yourself with the help of the image below.

Vendor-specific size details are provided to help in your selection:

• BAZAAR X: US SIZE
• AOIMEI: US SIZE
• TRENDSI: US SIZE/ ASIAN SIZE Size Charts for Trendsi Clothing are available in Description
• VOGUEBYNEKAR: ASIAN SIZE
• DOLLY TANG: ASIAN SIZE
• MISS CARP: ASIAN SIZE
• RES: US SIZE/ CUSTOM SIZE

CUSTOM CLOTHING MEASUREMENT GUIDE:

Bust: To measure the bust, the person being measured should stand upright with their arms relaxed at their sides. Use a flexible measuring tape to wrap around the fullest part of the chest, ensuring the tape is parallel to the floor and not too tight or loose. It's important that the person wears their usual undergarments to get an accurate measurement.

Full Shoulder Width (Back of the Shoulder): This measurement determines the distance between the edges of the shoulders. Have the person being measured face away from you, standing upright with their arms relaxed. Measure across the back from the edge of one shoulder (where the arm meets the shoulder) to the other, following the natural curve of the back. Ensure the tape measure remains horizontal.

Waist: Typically, the waist measurement is taken about an inch above the belly button, where the waist naturally curves inward. The person should stand upright and breathe normally. Wrap the measuring tape around the narrowest part of the waist, keeping it parallel to the floor. The tape should be snug but not tight, allowing for a finger's width of space.

Hips: Measuring the hips requires identifying the fullest part of the hip and buttock area. With the person standing with their feet together, wrap the measuring tape around the hips at the widest point, ensuring the tape is parallel to the floor and not twisted. This measurement should be taken with the person wearing light clothing to ensure accuracy.

Heel Height (Head to Floor with Heels/Shoes Height): This measurement is useful for determining the appropriate length for dresses or pants when wearing heels or specific shoes. Have the person stand straight against a wall, wearing the shoes they intend to wear with the garment. Measure from the top of the head straight down to the floor, following the body's silhouette, while accounting for the added height of the heels or shoes.

By following these detailed instructions, the measurements taken will provide a comprehensive guide for creating custom clothing that fits perfectly. Remember to always measure twice to confirm accuracy and to ensure the measuring tape is kept level and snug for best results.

Enter Your Measurements: Once you have your measurements, please enter them into the 'Input Text Field' provided on the custom order page. Specify each measurement clearly by labeling them (e.g., Bust: 36 inches, Waist: 28 inches, etc.). Indicate whether your measurements are in inches or centimeters.

If you have any inquiries about sizes, please know that we are here to help through our 'Chat Online' feature located at the bottom right of the website from 9:00 AM to 5:00 PM (CST).